Free Standard for all orders.

Standard takes 10/12 business days for shipping. And you can get the tracking logistics information.

You will receive an email with all the information.

We will inform you via email once the order has been shipped. Log in to your Atrend account, and you will find the shipping details under "MY ORDERS" for more precise tracking, select "Track order".

Please refer to the shipping times and costs in the "Shipping Info" on the checkout page or the product page.

We are sorry to inform you that, for the order placed, we cannot add any coupon for you. If your order has not yet been shipped, how about canceling it and purchasing again with a coupon? Additionally, the coupon could be used for your next purchase.

We apologize for the inconvenience. If an item is marked as "Out of Stock" and is not restocked within 2 weeks, it is likely to be removed from our online store.

Note: we recommend adding the item to your "Wishlist" or signing up for the back in stock notification in the email form below the payment button on the product page. When out of stock items are restocked, the site will send you an email with the "Back To Stock" notification for the out of stock item.

The package is still in transit from "Our warehouses". You can check the "order tracking" information in your User Account.

Only when the package has arrived in your country, and the local courier has picked up the package and started delivery, the tracking information will be updated.

Please wait until the estimated arrival date, thank you very much for your patience.

It would be better to first check the order status in the control panel under "My Orders" to see if your order has been shipped.

Normally, the email will be sent to you after the order has been shipped. It contains the tracking number and the tracking link.

We also recommend checking your junk/spam folder. :)

The billing address automatically becomes the shipping address. If you want to change it, you can do so via "Edit" before the order payment checkout. If the order has already been paid, it is impossible to change the shipping address. Don't worry, if you made a mistake in the billing address and it is different from the delivery address, your package will still arrive at the delivery address. Afterwards, you can change it via "Your Account" in the personal information section.

You can modify both the delivery address and the order item through your personal account before shipment.

For your attention, please note: once the order has been shipped, the logistics courier will not support changes as it has been mixed into extraordinary packages.

Due to global events, flights have reduced frequency and government-imposed movement restrictions, which will delay order delivery.

For now, ATREND needs 1-3 days for processing, standard delivery takes 10 to 12 business days. It should be noted that it takes a maximum of 1-2 days for the package to leave the warehouse.

We are working 24 hours a day to ensure there are minimal delays and interruptions to our services.

We send orders in different packages in the following situations:

a) When the items are located in different warehouses.

b) When certain items are awaiting restocking.

c) If the package exceeds the weight limit set by the couriers.

a) Maybe you clicked "confirm delivery" by mistake? Don't worry, that label is only to confirm the delivery and then get the points, it doesn't affect the shipment.

b) Packages might be delivered to your mailbox or signed for by your neighbors. We recommend checking your mailbox and asking your neighbors first.

In any case, don't worry, contact support for more information.

***Usually no customs duty is paid.

To help you receive the package as soon as possible, we suggest you contact the logistics service provider to sign for the package and pay the duty where available.

If you do not wish to sign for the package, we will send you a package refusal request and we can refund you the order amount after the package has been returned.

If you decide to pay the customs duties, you will be asked to contact support with due respect, we will provide feedback on what happened, and we will resolve it as soon as possible by settling the amount due as per the customs duties payment receipt to be sent to customer support.

It usually takes 1-3 days to prepare an order. There may be delays of 4-6 days in order processing. After shipping, we will send you an email with the tracking number or the tracking link. :) For more information, you can check "My Orders" to verify the status of your order.

After successful payment, we need about 3 days to prepare the package.

If the maximum limit guaranteed by us is exceeded after payment, your order has not been shipped, probably for the following reasons:

Some ordered items are our most popular items and we need more time to prepare them.

We assure you that during this period we will do our best and ensure that all orders on our website will be processed.

Confident in your understanding, we thank you in advance.

Unfortunately, this is not possible.

We are actively coordinating numerous logistics service providers to accelerate the delivery of ATREND packages.

We are sorry that we cannot expedite individual packages. Packages that could not be shipped are being gradually processed based on the availability of logistics carriers. Please pay attention to the tracking information for any updates and view the announcement on our website.

Thank you for your understanding and patience.

a) The delivery address provided is incorrect or incomplete.

b) The first name or last name provided is incorrect or incomplete.

c) The phone number is missing or invalid, the courier may not be able to contact you during delivery.

In general, our customers should never have to pay customs duties. However, since customs inspections are becoming increasingly strict, authorities may ask the recipient to pay a certain amount for their package.

Unfortunately, we have no control over these inspections and cannot predict such a situation because customs policies and duties vary considerably from country to country.

According to our policies, customs duties are the responsibility of the customer. We encourage you to contact the local customs office to pick up your package as soon as possible. Otherwise, your package will most likely be returned to the sender.

Click on "My Orders" to check the status of your order or for a precise location, we invite you to check your order tracking.

* Your order is being prepared in our warehouse:

* Your order has been shipped:

There may currently be some delay with the transportation, so it is normal for your package to be held up; when the package arrives at the next stop, the tracking information will be updated.

We will pay close attention to your package, and we are sure that we are doing our best to expedite the delivery of your package so that it can arrive on time. Thank you for your understanding and patience.

We are sorry for the incident, you will need to provide us with photos of the product first and clearly describe the problem you encountered.

If you think the product is not as described, could you give us some illustrative photos?

All measurements are written on the website, if you think they are different from those of the products you received, you could send us photos clearly describing the size problem, measuring the product with a soft tape measure, we will try to solve the problem for you as soon as possible.

We apologize for the inconvenience. Looking forward to your photos. :)

You must use the return label we provide to resend the package.
The first return label is free for each order. Each additional return label for the same order will cost €2, which will be deducted from the refund. If you are returning multiple items from one order, avoid extra costs by returning them together.

1.Log in to your ATREND account.

2.You can find the order in the "My Orders" section, click on the return section, enter the order number or email, click the "return item" button.

3.Select the items you wish to return, choose the reasons.

4.Select the desired refund method.

5.After you receive the return label, print the return label and firmly attach it to the outside of the package to be returned, then deliver it to the nearest Italian post office. The return label must be 15 cm long x 10 cm wide.

Once the returned items are received, it will take us up to 5 business days to process the refund or exchange. For the refund, it will appear in your account according to the selected refund method. For the exchange, it can be checked or tracked through the "My Orders" return section.

If you have received the wrong item, you can contact us by sending an inquiry within 15 days from the purchase date.

Please provide us with some photos of:

a) The transparent package labels of the product you received

b) The product you received incorrectly.

After confirming the photos, we will resolve the issue as soon as possible.

We apologize for the inconvenience. Thank you for your understanding. :)

For hygienic reasons, the following items cannot be returned: bodysuits, underwear, jewelry, accessories (except scarves, bags, and mermaid blankets), items marked as "non-returnable," and gifts.

For more information, please refer to the Return Policy link.

We are sorry, in this case please provide us with some photos of:

a) the labels on the transparent package of the product you received

b) the label on the outside of the package showing the weight and shipping numbers clearly

c) the incorrect product you received.

After confirming the photos, we will resolve the issue as soon as possible.

We apologize for the inconvenience. Thank you for your understanding. :)

In fact, our products are all designed and made with machines, so the sizes are not the same as those in Europe, the USA, China, and other countries, but all measurements are written on the website. If you think they are very different from the products you have received, you could send us photos clearly describing the size problem, that is, products with a soft tape measure, so we can improve our products in the future.

Returns are accepted within 15 days from the date of purchase.

It takes about 10/14 working days for the personal card and 3/5 working days for the PayPal account.
We fully refund the items you return. This refund excludes shipping costs and non-refundable items, namely bodysuits, underwear, jewelry, cosmetics, and accessories (except scarves, bags, and mermaid blankets), items marked as "non-returnable," and gifts.

Promotional codes and Points cannot be refunded in the form of money.

If you paid with a Gift Card to pay for the order, the refund will be made to that gift card, please check the balance of your Gift Card. If you made the refund via card payment, we invite you to contact your bank.

If you still cannot find the refund, please kindly contact us for further assistance.

Hello, we reserve and honor the lowest price for some items if there has been a price increase after customers have added the item to the cart. The price may vary due to offers at the time the product is purchased as indicated, this is the reason; otherwise, we suggest you contact our customer service for assistance.

Yes, we accept payment in local currency, but not all. The accepted currency for payment has been listed in the top left corner within the menu or in the footer settings of the website, in the language and currency settings.

When you check out, you must first enter the Coupon Code directly in the space provided in the check-out section showing the order summary, enter the discount code you want to use, then click DONE to apply it. The system defaults to the promotional code that we are currently promoting on the site.

Your payment has been flagged as a risky transaction by our security system. This is why we need to ensure that the payment is made by the legitimate owner of the account used. Please check your emails and provide the requested documents to validate the payment. The information provided is strictly confidential.

You can pay by credit card, installment payment, or via Paypal.

Currently, cash on delivery payment is not available. We recommend trying online bank transfer, PayPal, or credit/debit card for payment.

We are sorry, only one coupon code can be applied to an order at a time.

Note: to view coupons, you must first collect them, then the coupon point details with the coupon number to use will be sent to you.

In case of non-payment, please follow the instructions below:

First, verify that your card details are correct, including the expiration date and billing address (a typo in the name is also a common mistake).

So make sure the security code has been entered correctly (these are the 3 numbers on the back of the card).

Finally, check with your bank that this bank has not blocked the payment.

If the payment still does not work after these checks, we invite you to consider another payment method. PayPal is, for example, a very convenient and secure way.

At the moment we do not provide wholesale services for customers; in the meantime, we apologize for the inconvenience and thank you for your attention.

We do not use real fur or genuine leather. Even though we use artificial materials, such as synthetic or high-quality genuine leather.

The personal data provided on our website are protected from fraudulent use by a strict security system.

We also use Secure Socket Layer (SSL) technology, according to which all information provided on our website is stored in a secure and protected environment. This data will not be disclosed to third parties.

We are sorry, unfortunately our products are designed and made by hand or with machines, so the models are not all the same and the measurements vary from person to person.

Since the size of each product is different, please choose the size carefully before ordering. For size, please refer to the measurements described in the description of the specific product you are ordering, or in the size chart.

We apologize for the inconvenience if the size does not fit your body.

Thank you for your understanding.

We apologize for the inconvenience. If an item is marked as "Out of Stock" and is not restocked within 3 weeks, it is likely to be removed from our online store.

Note: we recommend adding the item to your wishlist. When out-of-stock items in the wishlist are restocked, you can be notified.

Generally, account information can be changed through "My Account" "Personal Information".

Maybe you forgot your password? You can click on "Forgot Password?" on the login page and enter the email address you registered with, an email with a link to reset the password will be sent to your inbox.

You can change the password by following the procedure:

1. Click on "Login"

2. Click on "Profile".

3. Enter the password you want to set.

4. You will be logged out to ensure the new password is effective and verified.