Standard Free for orders over 19€ (Can be free in case of site offers) Standard takes 10/12 working days for shipping. And can get logistics tracking information.

We will notify you via email once your order is shipped. Log in to your Atrend account, and you will find your shipping details under "MY ORDERS" for more accurate tracking select "Track Order".

Please refer to shipping times and costs in the "Shipping Info" or on the checkout page.

We are sorry to tell you that for the order you placed, we cannot add any coupon for you. If your order has not been shipped yet, how about canceling it and buying it again with coupon? Also, the coupon could be used for the next purchase.

We apologize for the inconvenience. If an item is marked "Out of Stock" and is not restocked within 2 weeks, it will likely be removed from our online store. Note: We recommend that you add the item to your "Whishlist". When out of stock items in your wishlist are restocked, the site will send you an email with the "Back To stock" of the out of stock item.

The parcel is still in transit from "Our warehouses" you could check the "track order" information in your User Account. Only when the package has arrived in your country, and the local courier has picked up the package then started to deliver, the tracking information will be updated. Please wait until the estimated arrival date, thank you very much for your patience.

It would be best to first check the order status in your control panel under "My Orders" to see if your order has been shipped. Normally, the email will be sent to you after your order has been shipped. It contains the tracking number and tracking link. We recommend that you also check your junk/spam folder. :)

The billing address automatically becomes the shipping address. If you want to change it, you can do so via "Change" before checking out the order payment. If the order has already been paid, it is impossible to change the shipping address. Don't worry, if you made a mistake in the billing address and it is different from the delivery address, your package will still arrive at the delivery address. You can later change it via "Your Account" in the personal information section.

You can change both the delivery address and the item in your order through your personal account before shipping. For your attention please: Once the order is shipped, the logistics carrier will not support the change because it was mixed in extraordinary packages.

Please refer to shipping times and costs in the "Shipping Info" or on the checkout page.

Due to global events, flights have reduced frequency and government-restricted movements, which will delay the delivery of orders. For now, ATREND needs 1-3 days for processing, standard delivery takes 10-12 business days. Please note that it takes 3/4 days maximum for the package to leave the warehouse. We are working around the clock to ensure that there are minimal delays and disruptions to our services.

We send orders in different packages in these different situations: a) When the items are located in different warehouses. b)When certain items are awaiting replenishment. c) If the package exceeds the weight limited by the couriers.

a) Maybe you made a mistake in clicking on "confirm delivery"? Don't worry, that wording is only used to confirm delivery and then get the points, it doesn't affect the shipping. b) Packages may be delivered to your mailbox or signed for by your neighbors. We recommend that you check your mailbox and ask your neighbors first. In any case, don't worry, contact support for more information.

***Usually no customs duty is paid. To help you receive your parcel as soon as possible, we suggest you contact the logistics provider to sign for the parcel and pay duty where applicable. If you do not wish to sign for the package, we will send you a package refusal request and can refund your order amount after the package has been returned. If you decide to pay customs fees, you will be asked to contact support with due respect we will give feedback on what happened, and we will resolve it as soon as possible by paying the amount due as per payment receipt for customs fees to be sent to customer support.

Normally it will take 1-3 days to prepare an order. There may be a delay of 4-6 days in processing orders. After shipping, we will send you an email with the tracking number or tracking link. :) For more information, you can check "My Orders" to check the status of your order.

After you pay successfully, we need about 3 days to prepare the package. If the maximum limit guaranteed by us is exceeded after payment, your order has not been shipped, probably for the following reasons: Some items ordered are our most popular items and we need more time to prepare them. We assure you that during this period we will do our best and ensure that all orders on our website will be processed. We are confident of your understanding and thank you in advance.

Unfortunately, this is not possible. We are actively coordinating numerous logistics providers to speed up the delivery of ATREND packages. We regret that we cannot expedite individual packages. Packages that could not be shipped are gradually being taken care of based on the availability of logistics carriers. Please pay attention to your tracking information for any updates and view our site announcement. Thank you for your understanding and patience.

a) The delivery address provided is incorrect or incomplete. b) The name or surname provided is incorrect or incomplete. c) The phone number is missing or invalid, the courier could not contact you during delivery.

In general, our customers should never pay customs fees. However, as customs controls are becoming more and more stringent, authorities may ask the recipient to receive a certain amount of money from his package. Unfortunately, we have no control over these controls and cannot predict such a situation because customs policies and duties vary considerably from country to country. According to our policies, customs fees are the responsibility of the customer. We encourage you to contact your local customs office to collect your package as soon as possible. Otherwise, your package will most likely be returned to sender.

Click on "My Orders" to check the status of your order or for a specific location we invite you to check the tracking of your order. * Your order is being prepared in our warehouse: * Your order is shipped: Currently there may be some delay with transportation, so it is normal that your package stops, when the package arrives at the next stop, the tracking info will be updated. We will pay much attention to your package, and we are sure that we will do our best to expedite the delivery of your package so that the package can arrive on time. Thank you for your understanding and patience.

We are sorry for what happened, you will have to provide us with photos of the product first and describe the problem you encountered. If you think the product is not as described, could you please provide us with some illustrative photos? All the measurements are written on the site, if you think they are different from the products you received, you could send us photos, which clearly describe the size problem, measuring the product with the soft tape measure, we will try to solve the problem for you as soon as possible. Sorry for the inconvenience. Looking forward to your photos. :)

You must use the return label we provide to send your package back. The first return label is free for each order. Each additional return label for the same order will cost €3, which will be deducted from your refund. If you are returning multiple items from an order, avoid additional costs by returning them together. 1.Log in to your ATREND account. 2.You can find the order in the "My Orders" section, click on the return section, enter the order number or email, click on the "return item" button. 3.Select the items you want to return, choose the reasons. 4.Select your desired refund method. 5.After you receive the return label, print the return label and stick it firmly on the outside of the package to be returned, then drop it off at the nearest Italian post office. The return label must be 15 cm long x 10 cm wide.

Once we receive the returned items, it will take up to 5 business days for us to process the refund or exchange. For refund, it appears in your account according to the refund method you selected. For exchange, it can be checked or tracked through "My Orders" return section.

If you received a wrong item, you can contact us by submitting a question within 30 days from the date of purchase. Please give us some photos of: a) Transparent package labels of the product you received b) The wrong product you received. After confirming the photo, we will solve the problem as soon as possible. Sorry for the inconvenience. Thank you for your understanding. :)

For hygiene reasons, the following items cannot be returned: bodysuits, underwear, jewellery, accessories (with the exception of scarves, bags and mermaid blankets), items marked "non-returnable" and gifts. For more information, please refer to the Return Policy link.

Sorry, in this case please give us some photos of: a) transparent packaging labels of the product you received b) the package label on the outside with the weight and shipping numbers clearly visible c)You received the wrong product. After confirming the photo, we will solve the problem as soon as possible. Sorry for the inconvenience. Thank you for your understanding. :)

In fact our products are all designed and made by machines, so the sizes are not the same as they can be European, USA, China and other countries, but all the measures are written on the site, if you think they are different from those of products you received, you could send us photos, which clearly describe the problem on size, that is products with the soft tape measure, so we can improve our products in the future.

Returns are accepted within 60 days of purchase.

It takes about 10/14 working days to the personal card and 3/5 working days to the paypal account. We will fully refund the items you return. This refund excludes shipping costs and non-refundable items, which include bodysuits, underwear, jewelry, cosmetics and accessories (except scarves, bags and mermaid blankets), items marked "non-returnable" and gifts. Promo codes and Points cannot be refunded for cash.

If you paid with a Gift Card to pay for your order, the refund will be made to that Gift Card, please check your Gift Card balance. If you made the refund via card payment please contact your bank. If you still can't find the refund, please kindly contact us for further help.

Hello, we reserve and honor the lower price for some items if there has been a price increase after customers have added the item to their cart. The price may change due to offers at the time of purchase as stated, this is the reason; otherwise, we suggest you contact our customer service for assistance.

Yes, we accept payment in local currency, but not all. The currency accepted for payment has been listed in the top left corner inside the menu or in the footer settings of the website, in the language and currency settings.

When you check out, you must first directly enter the Coupon Code in the space, in the checkout section in the order summary display, enter the discount code you want to use then click DONE to use it. The system takes by default the promotional code that we are currently promoting on the site.

Your payment has been flagged as a risky transaction by our security system. This is why we need to make sure that the payment is made by the legitimate owner of the account used. Please check your emails and provide the required documents to validate the payment. The information provided is strictly confidential.

You can pay by credit card, installment payment or via Paypal.

For now, cash on delivery service is not available. We recommend you to try online bank transfer, PayPal or credit/debit card for payment.

Sorry, only one coupon code can be applied to an order at a time. Note: To view coupons, you must first collect them then you will be sent the details of the points coupon with the coupon number to use.

In case of non-payment, please follow the instructions below: First, verify that your card details are correct, including the expiration date and billing address (a typo in the name is also a common mistake). Then make sure that the security code has been entered correctly (these are the 3 numbers on the back of the card). Finally, check with your bank that this bank has not blocked the payment. If the payment still does not work after these checks, we invite you to consider another payment method. PayPal is for example a very convenient and secure way.

We do not provide wholesale services for customers at present, meanwhile, we apologize for the inconvenience and thank you for your attention.

We do not use real fur or real leather. Although we do use artificial materials, such as high quality synthetic or genuine leather.

The personal data provided on our website are protected from fraudulent use by a rigorous security system. We also use Secure Socket Layer (SSL) technology, which means that all information you provide on our website is stored in a safe and secure environment. This data will not be disclosed to third parties.

We are sorry, unfortunately our products are designed and made by hand or with machines, the models are therefore not all the same and the measurements vary from person to person. Since the size of each product is different, please choose the size carefully before ordering, for the size, please refer to the measurements described in the description of the specific product you are ordering, or in the size chart. We are sorry for the inconvenience if the size does not fit you. Thank you for your understanding.

We apologize for the inconvenience. If an item is marked "Out of Stock" and is not restocked within 3 weeks, it will likely be removed from our online store. Note: We recommend that you add the item to your wishlist. When the out of stock items in your wishlist are restocked, you can be notified.

Generally, account information can be changed through "My Account" "Personal Information".

Maybe you forgot your password? You can click "Forgot Password?" on the login page and enter the email address you registered with, an email with a link to reset your password will be sent to your inbox. You can change your password by following the procedure: 1. Click on "Login" 2. Click on "Profile". 3. Enter the password you want to set. 4. You will be logged out to ensure your new password is effective and verified.

We attach the utmost importance to respecting your privacy and the confidentiality of your personal data. When you browse our site, information collected is stored by our system, including your name, telephone number, postal code or address (always with your consent). We can use cookies to recognize your IP address and thus provide faster access to our site. You can limit the use of cookies by changing your browser settings. Please note that this may limit your access to our site.

a) Ensure that the email address used for registration is valid and belongs to you. b) Fill in your email address in the required fields. c) Set a password and confirm. d) Confirm by clicking "Confirm". e) A confirmation email will be sent to your email address.

Points are generally credited to your account within 24/48 hours of canceling your order. Please see the "VIP Points" tab for more information and to track your points.

Typically, if you saved your card details at the time of purchase, you may be able to find and delete them through "Payment Options."

Hi, you may have two or three types of accounts here in ATREND, registered account or Facebook/Google account. Please check first. If you still can't find your order after placing it, please contact us for help.

If you do not remember your password, click "Forgot Password?" on the login page and enter the email address you registered with, an email with a link to reset your password will be sent to your inbox.

Hi, you can get points with the following methods: 1. confirm your registration 2. Complete your profile. 3. Shop and save. 4. comment on articles. 5. Enter your birthday. 6. Follow us on social media from the VIP Points panel. 7. Sharing the link with friends. For more info, please refer to the Bonus Points link. TIPS: Every 100 points = €1. You can pay for most of your purchase with bonus points at checkout.

Hi, the coupon code for the first order is ATREND10, you can get 10% off by applying it at checkout when the order amount is more than 9 euros. And it works only on the ATREND site. Kindly note: The coupon code is only valid within 30 days from the day of registration.

Thank you for your interest in ATREND. For the terms and conditions of the website, you can visit: https://www.atrend.it We welcome your comments and suggestions about our privacy practices or these terms and conditions. You can https://atrend.it/pages/termini-e-condizioni contact us at any time by email at receipt@atrend.it or through our customer service platform.

Thank you for your interest in ATREND, We take the security of your privacy data very seriously. We describe in detail how we collect, use and protect your personal information in our Privacy Policy. If you have any further questions, you can contact our team indicating privacy as the topic and we will provide you with further answers.

Thank you for your interest in ATREND. We prioritize data privacy and security. You can learn more about how we protect data and our Privacy Policy at: https://atrend.it/pages/privacy-policy. If you have any related questions, please contact us via our contact form, where our privacy team can assist you further.

Thank you for your interest in ATREND, we respect all kinds of original designs and are determined to fight any kind of damage to our rights. Please feel free to write to us at receipt@atrend.it with the details of the problem and pictures, etc. We will check and follow up the case promptly. For more information, you can also browse our Copyright Statement page.

Thank you for your attention and support of ATREND, your shopping experience is our greatest satisfaction and your valuable suggestions are welcome. You can leave feedback on ATREND directly in the purchase reviews, or alternatively on engines that request feedback on companies eg TrustPilot. We have a specialized team to manage your feedback and treasure it for an ever better future.

We appreciate and welcome all feedback, which helps us serve customers better. You can provide us with your feedback through the following customer service portal: to attract more attention, please write to: receipt@atrend.it ATREND Administration and Customer Service will be happy to receive advice.